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High-tech research centre · 1,000+ users

Technical documentation agent for 1,000+ users

A documentation agent that makes highly technical knowledge searchable, with a source reference per answer, scaled from an expert group to the whole department.

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Users

now: 1,000 to 1,500

was about 100 at rollout

The question

Make highly technical documentation searchable for one department, with the exact place in the source attached to every answer, so users can check it before they build on it.

Our approach

Built iteratively with a test group of about ten people, until the answers reached production quality. Then released to the expert users in the production environment, and only after that step scaled up to the whole department.

Impact delivered

Around 98 percent effective. After the release to expert users, scaled up to the department's full target group.

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