Discovery for procurement: from ideas to two built use cases

Use AI within the procurement department to improve knowledge sharing, reduce repetitive document work and speed up compliance checks across more than 14 country offices.

First an inspiration session on AI agents, so everyone had the same picture of what is possible. Then a structured workshop with 12 participants from Contracts & Procurement: use cases identified through a Jobs-Pains-Gains framework and prioritised by vote. In a follow-on data discovery the documentation structure was mapped and the technical approach fixed: three languages, sources per procurement phase and secure search across the country offices.

The workshop delivered a prioritised list; the two strongest use cases were worked out and built. The main solution became a procurement knowledge & compliance agent in Copilot Studio, which makes legal frameworks, guidelines, templates and tender documents searchable for the whole organisation.