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Telecoms operator

Copilot Studio in two days

Two days hands-on, from demo case to a working, published agent with governance and a reusable build pattern.

The question

From AI experiments to practical application with a concrete two-day training on governed AI agents in Microsoft Copilot Studio, focused on process improvement, customer communication and email handling.

Our approach

Two days hands-on around a demo case with its own demo data. Day one: build a knowledge agent that answers reliably from company documentation, and test it automatically with an evaluation set. Day two: an email triage agent that classifies, routes and logs incoming mail, published to Teams and Copilot Chat. Alongside that, cost, adoption, DLP and governance. Everything translated to the participants' own use cases, with technical problems solved live.

Impact delivered

From experimenting to a working, tested and published agent, with a reusable build pattern: knowledge, judgement, action and a human in the loop. Taken home: demo script, build kit, evaluation set, requirements prompt and resources document.

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